Frequently asked Questions?
How long will it take for my parcel to arrive?
We send all orders under £20 via Royal Mail First Class, orders over £25 are sent via a courier. We always ask you to be patient when ordering from overseas - we can only advise that some overseas destinations will take longer than a UK address. Some countries such as Israel can take up to and over twenty days for your package to arrive. We always suggest that you leave a reasonable amount of time when placing your order so that it arrives before your trip.
Do you provide a tracking number?
No - mail sent Royal Mail first class does not have a tracking number. Couriered items in the UK may have a tracking number, but outside the UK we are unable to track items.
Is Michelin Travel Partner part of Michelin Tyres?
Yes - The Michelin Guide, Green Guides Maps & Atlases and other publications are published by the French company Michelin and have been for more than a century.
Why is there a postal surcharge on Wall Maps to overseas destinations?
Due to the size and shape of Wall Maps the volumetric weight of these items is not covered under normal postage - unfortunately for orders from overseas there is a surcharge on these items.
Please note due to high delivery costs North American, EU, EASTERN EUROPE AND RUSSIA and Rest of the World customers are subjected to a £100 premium on delivery for items in the Wall Maps Category. Eire and Northern Island are subject to a £13.00 delivery premium.
We apologise that this is a high price but we have had many problems with failed and damaged deliveries to non UK addresses
What is ViaMichelin.com?
ViaMichelin is a wholly owned subsidiary of the Michelin Group, ViaMichelin designs, develops and markets digital travel assistance products and services for road users in Europe. There is also an app available for both Android and Apple.
What language do the Tourist Guides come in?
All Green Guides sold on the website are in English, along with Must Sees and You are Here.
What about Hotel & Restaurant Guides are they in English?
The Hotel & Restaurant Country Guides are printed in the language of the country - Hotel & Restaurant City Guides are in English and the native language of the country the city is in(excluding Paris in French) Each Hotel and Restaurant guide has a how to use and introduction in English
You can contact us on either email: firstname.lastname@example.org or you can call us during office hours on 01923 205240