Michelin Maps and Guides Great Britain & Ireland
(0) ITEMS £0.00
FAQ'S
Frequently asked Questions?

1. How long will it take for my parcel to arrive?

Answer: We send all orders under £20 via Royal Mail First Class, orders over £20 are sent via a courier. We always ask you to be patient when ordering from overseas - we can only advise that some overseas destinations will take longer than a UK address. Some countries such as Israel can take up to and over twenty days for your package to arrive. We always suggest that you leave a reasonable amount of time when placing your order so that it arrives before your trip.


2. Do you provide a tracking number?

Answer: No - mail sent Royal Mail first class does not have a tracking number. Couriered items in the UK may have a tracking number, but outside the UK we are unable to track items.


3. Is Michelin Travel Partner part of Michelin Tyres?

Answer: Yes - The Michelin Guide, Green Guides Maps & Atlases and other publications are published by the French company Michelin and have been for more than a century.


4. Why is there a postal surcharge on Wall Maps to overseas destinations?

Answer: Due to the size and shape of Wall Maps the volumetric weight of these items is not covered under normal postage - unfortunately for orders from overseas there is a surcharge on these items.


5. What is ViaMichelin.com?

Answer: ViaMichelin is a wholly owned subsidiary of the Michelin Group, ViaMichelin designs, develops and markets digital travel assistance products and services for road users in Europe. There is also an app available for both Android and Apple.


6. What language do the Tourist Guides come in?

Answer: All Green Guides sold on the website are in English, along with Must Sees and You are Here.


7. What about Hotel & Restaurant Guides are they in English?

Answer: The Hotel & Restaurant Country Guides are printed in the language of the country - Hotel & Restaurant City Guides are in English and the native language of the country the city is in(excluding Paris in French) Each Hotel and Restaurant guide has a how to use and introduction in English - Still unsure then download the following helpful tools Use a Red Guide or Red Guide ABC's


8. How can i contact Michelin Travel Partner?

Answer: You can contact us on either email: travelpubsales@michelin.com or you can call us during office hours on 01923 205240


9. What is Klarna?

Answer: Klarna enables a hassle-free online buying experience, whichever way you wish to pay. Regardless of the method, once you have a Klarna account your details are saved so you can enjoy easy one-click purchases in the future.


10. What methods are there to pay for my order?

Answer: Enjoy the flexibility to Pay Over Time Buy Now, Pay Later When choosing Klarna’s buy now, pay later option at checkout your goods are shipped and the purchase added to your Klarna account. At the end of an interest-free time period specified by the retailer, you then need to decide to either pay off the entire purchase in full or start paying monthly with interest (18.9% APR representative). Unlike other providers, the Klarna credit application is quick and easy. We request minimal information via a 4-step process and the decision is made in real-time. Credit subject to financial circumstances. You must be at least 18.
Planned Payments
Spread the cost of your purchase over several months at a low interest rate (time period and options depend on the merchant), giving you flexibility and increased purchasing power. The Klarna credit application is quick and easy. We request minimal information via a 4-step process and the decision is made in real-time. Credit subject to financial circumstances. You must be at least 18. Buy it. Love it. Pay for it.
Pay After Delivery
At available merchants you can place your order using Klarna’s pay after delivery, receive your goods, then within 14 days settle your bill directly with Klarna via card or bank transfer – all interest-free.
Pay straight away
Pay Now
You can also pay directly with a credit or debit card when you checkout with Klarna. Once you have a Klarna account, your details are saved so you can enjoy quick one-click purchases in the future. All major card brands accepted.

Need more help then go here Klarna Website


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MICHELIN TYRE PLC
ORDER HOTLINE 01923 205 240